问HN：不小心选择了年度HeyGen订阅
今天早上，我正在为客户演示整合HeyGen的互动头像，结果搞错了一些东西，导致出现了间歇性的问题。（实际上，这只是个很愚蠢的代码错误。）但我当时很疲惫，有点慌乱，于是我想试试升级到付费计划，看看是否与此有关。
系统默认是按年计费。我不习惯这种方式，总是以为是按月计费。所以我看到屏幕上显示的是300美元，但我的手已经习惯性地完成了结账，无法停止。
我给他们的客服发了邮件，他们很快回复说：
“如果您愿意，我可以将您的订阅切换到月度计划，这样您就可以继续使用平台，并在需要时取消订阅。请告诉我！”
我提出了一些后续问题，试图弄清楚这是否意味着我能拿回大部分钱，并解释了我目前的经济困境。问题是，现在我觉得他们可能不会这样做，但如果我通过PayPal申请退款或争议，可能会耗费很长时间，而且很有可能最终也拿不回来。但这也会使我在HeyGen的账户面临风险，而我本该在帮助客户进行整合。
他们起初回复很快，但现在已经过了一段时间，我觉得他们不会再回复了。你觉得PayPal会把钱退给我吗？我感觉自己有点被迫支付了年费。不过无论如何，我在一两个小时内就向他们寻求了帮助。
这算是正常的商业行为吗？
我从Upwork上有一些收入进来，但这270美元对我来说简直是个致命打击。
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So this morning I was working on an integration of HeyGen's interactive avatars for a client demo and had something mixed up which caused an intermittent problem. (It turned out it was a pretty dumb mistake with the code actually). But I was tired and kind of panicking, so I thought I should try getting a paid plan to see if that had something to do with it.<p>It defaults to annual billing. I'm not used to that, I always assume it's monthly. So I was looking at $300 on the screen but my hand was already programmed to complete the checkout and I could not stop it.<p>I emailed their support, they replied pretty quickly saying:<p>"If you’d prefer, I can switch your subscription to a monthly plan so you can keep using the platform and cancel your plan when you want. Just let me know!<p>Warmly,"<p>I asked some follow ups trying to figure out if that meant I would get most of the money back and explaining that I was in kind of a desperate financial situation. The problem is, at this point I don't think they will do it, but if I do a chargeback with PayPal or dispute, probably it will take forever and decent chance I won't get it anyway. But also that puts my account with HeyGen at risk, and I am supposed to be helping a client with an integration.<p>They answered promptly at first, but now it's been awhile, so I don't think they are going to answer. Do you think PayPal will give me the money back? I feel like I was kind of tricked into paying the annual fee. But regardless I asked them for help within an hour or two.<p>Is this normal business now?<p>I have money trickling in from Upwork, but that $270 or whatever is a complete killer at this point.