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我在英国有一家独资公司，通过这家公司作为IT承包商工作。最近，我更改了地址。TransferWise随后进行了KYC（客户身份验证），并要求提供；1. 银行对账单。2. 公用事业账单。我没有其他银行账户，而且这是一个独资公司；没有租赁合同，没有电话账单，没有水费账单——只有一份服务器账单，涵盖了公司网站所在的服务器，但TransferWise拒绝接受这个账单。到目前为止，TransferWise在他们的沟通中表示，如果我无法证明地址，账户将变为仅限提款；我无法存入资金。我刚刚收到TransferWise的消息，称在两天内，账户中的所有资金将被退还。这与之前所说的完全不同，我不清楚这意味着什么：退款？退给谁？我？还是退给那些存入资金的人？这条消息是TransferWise在周五晚上发来的。对我来说，如果我现在将资金从账户转移到其他银行账户，这个操作在周末似乎无法完成，因此要等到周一早上。TransferWise设定的截止日期在周日晚上到期，我不知道那时会发生什么。目前，我有一个个人的TransferWise账户，转账到那里是即时的，所以幸运的是我有一个紧急的退路。我注意到我过去几年的地址也无法证明，原因完全相同。我现在将写信给TransferWise的客户支持。我知道根据经验这没有什么用——几年前有一次，账户几乎被关闭，因为TransferWise网站上的文件上传对我来说至少是坏的——但我还是会这样做。我会在这里更新事件的进展。

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I have a UK one-man company, through which I work as an IT contractor.Recently, I changed the address.TransferWise then KYCed, and requires;1. A bank statement.2. A utility bill.There are no other bank accounts, and it's a one-man company; there's no rental, no phone bill, no water bill - there is a server bill, for the server the company web-site is on, and this TransferWise have refused.To date, TransferWise stated in their communications that if I could not prove the address, the account would become emit-only; I could not pay money in.I have just received a message from TransferWise that in two days, all funds in the account will be refunded.This is wholly different to what was said before, and I'm not clear about what it means : refunded? to whom? me? to those who paid in the funds?This message from TransferWise has come Friday evening. It seems to me if I now move funds out of the account to other bank accounts, this will not occur over the weekend, and so not until Monday morning.The deadline issued by TransferWise expires Sunday evening and I have no idea what then will happen.As it is, I have a personal TransferWise account and transfers to there are immediate, so fortunately I have an emergency escape route.I note that the address I had on file for the last some years also could not be proved, for exactly the same reasons.I will now write to TransferWise customer support. I know from experience this is futile - there was an earlier occasion, some years ago, when the account was almost closed, because document upload on the TransferWise site was for me at least broken - but I will do so anyway. I will update the thread here with events.

我更改了地址，TransferWise将在两天内清空我的账户。