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两年前，我的Azure账户上有一笔24美元的自动支付费用未能成功扣款。现在，这张发票在他们的账单门户中被标记为“锁定”。我无法支付这张发票。没有支付按钮，也没有关闭按钮，根本无法与之互动。Azure显示了一条横幅：“您必须支付所有未结发票才能创建新的订阅。”这说得过去。我很想支付这笔费用，但微软不让我这样做。于是我尝试联系支持团队。Azure门户要求拥有“付费支持计划”才能创建支持工单。要购买付费支持计划，您必须创建一个订阅。要创建订阅，您必须清除未结发票。要清除未结发票，您必须联系支持团队。Azure在Twitter和网站上声称对账单问题提供“免费支持工单”选项，但每个可能的链接都将您引回同一个常见问题解答页面，拒绝让您提交工单。我拨打了我能找到的所有电话号码：1-800-867-1389一直忙音。1-855-270-0615接通后是一个人工智能，询问您的需求，告诉您访问网站，然后断开连接。1-800-642-7676接通的是另一个人工智能，也告诉您访问网站。网站上有一个聊天机器人，无论您输入什么内容，它都会将您重定向到常见问题解答文章。如果您表达沮丧，它会报错并停止响应。我在Azure门户中每隔几天提交反馈，持续了几周，但没有得到任何回应。作为一名软件工程师，我做了一件荒唐的事情。我编写了一个PowerShell WinForms应用程序，通过设备代码流进行身份验证，查询Az.Support API以获取问题分类，并调用New-AzSupportTicketsNoSubscription直接提交账单支持工单，完全绕过门户。注意API名称：NoSubscription。微软有一个明确的API可以在没有订阅的情况下提交工单。这有效了。工单提交成功。我感到短暂的胜利。API的回应是：“您的支持计划类型是免费。要创建和更新支持工单，您需要访问我们的高等级支持计划。”我专门构建了自定义软件来绕过微软破碎的支持基础设施，但仍然遇到了付费墙。微软欠我的总金额：24美元。微软阻止我在新的Azure服务上花费的总金额：数千美元。我目前在家中运行多个网站，已经到了我想将其转移到Azure虚拟机的程度。此外，我还打算将我的开发转移到Azure平台等。我已经耗尽了所有官方渠道。每个电话号码、每个聊天机器人、每个反馈表单、每个API端点。没有任何途径可以联系到人类，除非先支付一个我无法购买的支持计划，而这个支持计划正是我需要解决账单问题的。有没有人成功逃出过这样的循环？我是不是错过了什么秘密的方式？还是唯一的选择就是完全放弃这个微软账户，换个新手机，重新开始？

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Two years ago, a $24 autopay charge on my Azure account failed. The invoice is now marked "Locked" in their billing portal.I cannot pay this invoice. There is no button to pay it. There is no button to dismiss it. There is no way to interact with it at all.Azure displays a banner: "You must pay all previous invoices before creating new subscriptions." Fair enough. I would love to pay it. Microsoft won't let me.So I tried to contact support.The Azure portal requires a "paid support plan" to create a support ticket. To purchase a paid support plan, you must create a subscription. To create a subscription, you must clear outstanding invoices. To clear outstanding invoices, you must contact support.Azure on Twitter, as well as the website claims to have a "free support ticket" option for billing issues, but every possible link just drives you back to the same FAQ page while refusing to let you submit a ticket.I called every number I could find:1-800-867-1389 rings busy indefinitely. 1-855-270-0615 connects to an AI that asks what you need, tells you to visit the website, and disconnects. 1-800-642-7676 connects to a different AI that also tells you to visit the website. The website has a chatbot that redirects you to FAQ articles regardless of what you type. If you express frustration, it throws an error and stops responding.I submitted feedback through the Azure portal every few days for weeks. No response.I am a software engineer, so I did something ridiculous.I wrote a PowerShell WinForms application that authenticates via device code flow, queries the Az.Support API for problem classifications, and calls New-AzSupportTicketsNoSubscription to submit a billing support ticket directly, bypassing the portal entirely.Note the API name: NoSubscription. Microsoft has an explicit API for ticketing without a subscription.It worked. The ticket was submitted. I felt briefly victorious.The API responded: "Your support plan type is Free. To create and update support tickets, you need access to our high-tier support plans."I had built custom software specifically to work around Microsoft's broken support infrastructure, and I still hit a paywall.The total amount Microsoft is owed: $24.The total amount Microsoft is preventing me from spending on new Azure services: thousands. I currently run numerous websites out of my house, and it's getting to be enough that I want to offload it to Azure VMs. Additionally, I was going to shift my development to Azure boxes, etc.I have exhausted every official channel. Every phone number, every chatbot, every feedback form, every API endpoint. There is no path to a human being without first paying for a support plan that I cannot purchase because of the billing block that I need support to resolve.Has anyone successfully escaped a loop like this? Is there a secret handshake I'm missing? Or is the only option to abandon this Microsoft account entirely, get a new phone, and start fresh?

微软不让我支付24美元的账单，导致我无法进行数千美元的Azure消费。