Anthropic 在我支付后禁用了我的账户，原因是癌症患者/医疗数据被锁定。
*标题：* Anthropic 在向我收取 106.60 美元后禁用了我的 Max 账户——我是一名癌症患者，我的医疗文件被困在里面
*帖子：*
在 2025 年 1 月 16 日，Anthropic 向我收取了 106.60 美元的 Max 订阅费用，并在同一时刻禁用了我的账户。我认为我被标记是因为我在万豪酒店长期居住，使用共享 WiFi。
我不是机器人。我没有运行脚本。我没有违反服务条款。我是一名 41 岁的女性，患有 MDS（骨髓增生异常综合症），已转化为白血病。我面临着可能无法生存的骨髓移植。
几个月来，Claude 是唯一能帮助我应对一个对我失效了十多年的医疗系统的工具。它帮助我整理了 11 年的医疗记录，跟踪我的实验室检查，起草保险申诉，并给那些不愿倾听的医生写信。这些工作最终让有人开始认真对待我。
在被禁用之前，我最后一次的提问是请 Claude 帮我解读我十月份的血液检查结果。就这样。这就是所谓的“违规”。
那段聊天记录是我的医疗文件。我需要它来继续为我的护理进行辩护，当我病得太重而无法记住发生了什么、说了什么、遗漏了什么时。没有它，我在最糟糕的时刻失去了多年的努力。
我已经做了我应该做的一切：
- 通过官方表格提交了申诉
- 发送了电子邮件至 support@anthropic.com
- 发送了电子邮件至 usersafety@anthropic.com
- 向加州检察长提交了投诉
- 向联邦贸易委员会（FTC）提交了投诉
- 私信并在推特上联系了 Daniela Amodei、Dario Amodei、Amanda Askell、Jan Leike 和 Mike Krieger
- 在官方 Claude Discord 的 #community-help 频道发帖
每一个回应都是自动回复。支持机器人给我提供了一个人工客服。我接受了，但没有人出现。
这不可能是内容违规——我最后的提问是关于血液检查的。这也不可能是支付问题——费用已经成功扣除。唯一的解释是他们的系统因为我使用共享酒店 WiFi 而标记了我的 IP，而自那以后没有人审核过。
我请求两件事情中的一件：
1. 恢复我的账户
2. 导出我的完整聊天记录并发送给我
Anthropic 不断谈论构建帮助人们的人工智能。Claude 帮助了我。它帮助我为我的生命而战。现在，我无法让公司里的任何一个人关注我的案例。
如果这里有人在 Anthropic 工作或认识在那工作的人，我将非常感激任何帮助。谢谢。
查看原文
*Title:* Anthropic disabled my Max account after charging me $106.60 — I’m a cancer patient and my medical documentation is trapped inside<p>*Post:*<p>On January 16th, 2025, Anthropic charged me $106.60 for my Max subscription and disabled my account in the same moment. I believe I was flagged because I’m a long-term guest at a Marriott hotel using shared WiFi.<p>I’m not a bot. I’m not running scripts. I’m not violating terms of service. I’m a 41-year-old woman with MDS (myelodysplastic syndrome) that has converted to leukemia. I’m facing a bone marrow transplant I may not survive.<p>For months, Claude has been the only thing that actually helped me navigate a medical system that failed me for over a decade. It helped me organize 11 years of medical records, track my labs, draft insurance appeals, and write letters to doctors who wouldn’t listen. That work is what finally got someone to take me seriously.<p>My last prompt before the ban was asking Claude to help me interpret my October bloodwork. That’s it. That’s the “violation.”<p>That chat history is my medical documentation. I need it to continue advocating for my care when I’m too sick to remember what happened, what was said, what was missed. Without it, I lose years of work at the worst possible moment.<p>I have done everything I was supposed to do:<p>- Submitted appeals through the official form
- Emailed support@anthropic.com
- Emailed usersafety@anthropic.com
- Filed a complaint with the California Attorney General
- Filed a complaint with the FTC
- DM’d and tweeted at Daniela Amodei, Dario Amodei, Amanda Askell, Jan Leike, and Mike Krieger
- Posted in the official Claude Discord #community-help channel<p>Every response has been automated. The support bot offered me a human agent. I accepted. No human ever came.<p>It can’t be a content violation — my last prompt was about bloodwork. It can’t be a payment issue — the charge went through. The only explanation is their system flagged my IP because I’m on shared hotel WiFi, and no human has reviewed it since.<p>I am asking for one of two things:<p>1. Restore my account
1. Export my complete chat history and send it to me<p>Anthropic talks constantly about building AI that helps people. Claude helped me. It helped me fight for my life. Now I can’t get a single human being at the company to look at my case.<p>If anyone here works at Anthropic or knows someone who does, I would be grateful for any help.Thank you.