告诉HN:亚马逊已停用我的卖家账户。我不知道该如何继续。
我出售3D打印的套件,用于将Apple Airtag附加到三星电视遥控器上。但亚马逊认为我在销售三星设备,因此因知识产权违规而停用了我的账号。我的商品列表非常明确地说明这是为三星设备设计的,而不是实际的三星设备。但亚马逊的自动系统无法识别这一点。我遵循了他们关于兼容产品的知识产权指南(第6C节 - https://sellercentral.amazon.com/help/hub/reference/GZUQ6GBBXQVHQKF2):
您可以在这里查看我的一个商品列表:
https://www.amazon.com/dp/B0FHZVVL1H
每次我为不同的电视遥控器上架新产品时,我的商品都会被标记,但我只需稍微修改一下,就能触发某种审核,然后一切就会恢复正常。
直到上周,我的账号突然被停用。
为了恢复我的账号,他们要求我提交一封来自制造商或品牌所有者的授权信,授权我销售他们的产品。我想,既然我是制造商,我就为自己写了一封授权信,甚至为了保险起见还进行了公证,证明我有合法权利销售这些设备。但这一切都没有用。
我有一个“提交新信息”的选项,但我没有新的信息可以提交,担心如果尝试提交其他任何内容,我会被永久封禁。
有趣的是,在我列出的多数产品中,我都在亏损,仅仅是因为FBA费用和广告费用。上个月我在两个变体之间损失了大约250美元。
更悲哀的是,我还出售一本书《婴儿计算机工程》,大部分销售通过我的网站进行,但每周在亚马逊上也会收到几份订单,现在我担心亚马逊的大门可能永远关闭了。
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I sell 3d printed sleeves to attach an Apple Airtag to a Samsung TV remote. But Amazon thinks I am selling a Samsung device and has deactivated me for IP violations.
My listings are very clear that this is FOR a Samsung device, and not an actual Samsung device. But Amazon's automated system can't figure it out. I am following their IP guidelines for compatible products (section 6C - https://sellercentral.amazon.com/help/hub/reference/GZUQ6GBBXQVHQKF2):<p>You can see one of my listings here:<p>https://www.amazon.com/dp/B0FHZVVL1H<p>Every time I listed a new product for a different TV remote, my item would be flagged, but then I would go in and make a small edit, and that seemed to trigger some sort of review, and everything would be great.<p>Until last week, out of nowhere, my account has been deactivated.<p>To reinstate my account, they asked me to submit an authorization letter from the manufacturer or brand owner authorizing me to sell their products. Well, I figured, I am the manufacturer, so I wrote an authorization letter for myself, and even got it notarized for good measure, that I am legally allowed to sell these devices. But to no avail.<p>I have an option to "Submit new information." But have no new information to submit, and fear if I try submitting anything else, I'll be permanently banned or something.<p>The funny part is that on most of the products I have listed, I am losing money, just because of the FBA costs and the advertising costs. I lost about $250 last month between two of the variants.<p>The sad part is that I sell a book, Computer Engineering for Babies, and do most all my sales through my website, but do get a few orders a week through amazon for the book, and am now afraid the Amazon door is closed forever.