我的GCP账户被锁定了3天，仍然在收费，无法重新定向域名。
在2026年1月19日，我的谷歌账户因涉嫌“违反政策和潜在的机器人活动”而被禁用。几个小时内，我的谷歌云平台账户——托管一个服务超过17,000用户的社区流量监测网站——完全无法访问。
我立即提交了申诉。22小时后，谷歌发来电子邮件确认我的申诉已获批准，并恢复了访问权限。但当我尝试登录时，遇到了一个在所有设备、浏览器和方法中都存在的错误：“尝试次数过多 - 请在几小时后再试。”
那是三天前。
我所做的：
- 提交了账户恢复表格
- 提交了GCP账户和资源恢复请求（官方承诺48小时内回复）
- 联系了谷歌云支持（他们关闭了我的案件，称账户恢复“超出范围”）
- 通过谷歌地图平台进行升级（优先级P1，但他们也无法提供帮助）
- 在谷歌云社区论坛发帖
真正的问题不仅仅是被锁定。更严重的是连锁反应。
我犯了一个错误：我在同一个GCP云域名账户上注册了域名（mineheadtraffic.com）。我有一个在不同域名上运行的备份系统，流量仅为我正常流量的5%，因为我无法重定向原始域名。我也完全无法访问该DNS控制。
所以我现在的情况是：
- 我的主域名无法访问
- 95%的常规用户找不到服务
- 备份网站存在，但人们对此并不知情
- 这一切都是因为我信任谷歌，选择使用他们的域名注册服务
但真正让我感到痛苦的是：我仍然无法看到谷歌对我收费的具体情况。
我对以下内容完全没有可见性：
- 正在运行的服务
- 当前账单金额
- 下一个发票的到期时间
- 我是否可以对一个我无法访问的账户提出异议
- 在12月15日删除截止日期后会发生什么
谷歌正在对一个被锁定的账户收费。他们拥有完全的可见性，而我却没有。而且没有支持渠道可以解决这个问题。
支持结构已经崩溃。
高级支持（每月超过15,000美元）明确不包括账户恢复
标准支持需要账户访问（而我没有）
免费用户没有升级路径
谷歌一号（每月1.99美元）是唯一能联系到人工客服的方式
当你联系到人工客服时，他们告诉你这“超出范围”
这真是一个完美的困境。每个部门都推卸责任。云支持说这不是他们的问题。账单支持说这不是他们的问题。甚至地图平台团队（他们实际上很有帮助，并将我提升到P1）也无法提供帮助，因为账户恢复由一个没有公开升级路径的部门处理。
让我感觉像是被盗的部分：谷歌将我锁在自己的基础设施、自己的域名和自己的账单账户之外，并继续在没有任何问责的情况下向我收费。他们不需要告诉我费用是多少。我无法停止它。我无法对其提出异议。我只是……被困在为我无法看到或控制的东西付费。
我是一个声称拥有世界级支持的公司的付费客户。我并不是在要求特殊待遇。我在问：这怎么能被接受？
这不应该是可能的。没有一家像谷歌这样规模的公司应该有一个支持架构，使得锁定付费客户导致没有升级路径和持续收费而没有可见性。
如果这按设计运作，那就是一个问题。如果这是一个缺口，它需要被公开，以便其他人不再犯我这样的错误。
查看原文
On January 19, 2026, my Google Account was disabled for suspected "policy violation and potential bot activity." Within hours, my Google Cloud Platform account—hosting a community traffic monitoring website serving 17,000+ users—became completely inaccessible.
I immediately submitted an appeal. Twenty-two hours later, Google sent an email confirming my appeal was approved and access was restored. But when I tried to log in, I hit an error that persists across every device, browser, and method: "Too many failed attempts - try again in a few hours."
That was three days ago.
What I've done:<p>Submitted account recovery form
Filed GCP Account and Resource Recovery Request (officially promised 48-hour response)
Contacted Google Cloud Support (they closed my case saying account recovery is "out of scope")
Escalated through Google Maps Platform (P1 priority, but they can't help either)
Posted on Google Cloud Community forums<p>The real problem isn't just the lockout. It's the cascading damage.
I made a mistake: I registered the domain (mineheadtraffic.com) on the same GCP Cloud Domains account. I have a backup system running on a different domain, getting 5% of my usual traffic, because I can't redirect the original domain. I'm completely locked out of that DNS control too.
So I'm in this situation:<p>My primary domain is unreachable
95% of my regular users can't find the service
The backup site exists but people don't know about it
All because I trusted Google enough to use their domain registrar<p>But here's what really stings: I still can't see what Google is charging me for it.
I have zero visibility into:<p>What services are running
What the current bill is
When the next invoice will hit
Whether I can dispute charges on an account I cannot access
What happens after the December 15 deletion deadline<p>Google is billing a locked account. They have complete visibility. I have none. And there's no support path to fix it.
The support structure is broken.<p>Premium Support ($15k+/month) explicitly doesn't cover account recovery
Standard support requires account access (which I don't have)
Free users have no escalation path
Google One ($1.99/month) is the only way to reach a human
When you reach a human, they tell you it's "out of scope"<p>It's a perfect catch-22. Every department passes responsibility. Cloud Support says it's not their problem. Billing Support says it's not their problem. Even the Maps Platform team (who were actually helpful and moved me to P1) can't help because account recovery is handled by a department that doesn't have a public escalation path.
The part that feels like theft: Google locked me out of my own infrastructure, my own domain, my own billing account, and continues charging me with zero accountability. They don't have to tell me what it costs. I can't stop it. I can't dispute it. I'm just... stuck paying for something I can't see or control.
I'm a paying customer of a company that claims to have world-class support. I'm not asking for special treatment. I'm asking: how is this acceptable?
This shouldn't be possible. No company the size of Google should have a support architecture where locking out a paying customer results in zero escalation path and continuous billing with zero visibility.
If this is working as designed, that's a problem. If it's a gap, it needs to be public knowledge so others don't make my mistake.