问HN：苹果因一名不当员工终止了我们的开发者账户
我知道HN（黑客新闻）并不是一个客户支持论坛，可能在这里发布这个并不合适，但我们真的非常绝望，希望这个社区中的某个人能指引我们正确的方向。
我们是一家位于非洲的小型软件公司。我们已经开发并维护了一款应用程序超过两年。它已成为我们当地社区的重要经济引擎，雇佣了大量的配送人员，并为当地商店和餐馆提供了生存的保障。
最近，我们发现一名员工使用共享的公司设备从事违反苹果开发者服务条款的未经授权活动。
我们立即采取了行动：当场解雇了该员工，并彻底改革了我们的安全措施。我们撤销了所有个人访问权限，并实施了强制性的、同行评审的、监督下的苹果开发者门户访问会议。
问题在于随之而来的连锁反应。苹果终止了我们整个组织的账户。我们通过App Store Connect提交了上诉，但感觉完全被自动化的墙壁隔绝。我们也给苹果的高管发送了电子邮件，但仍在等待回复。
由于这名员工的行为，我们的应用面临被完全移除的风险，而我们社区的家庭实际上正在失去他们的日常收入。我们并不是在寻求特殊待遇，只是希望能有一个真正的人在App Review审查我们所采取的安全措施，并考虑给予我们一个改过自新的机会。
如果这里有人经历过类似的情况，能提供建议，或者知道如何让苹果的工作人员真正阅读我们的上诉，我们整个社区将不胜感激。非常感谢您的时间。
（如果有苹果的工作人员在阅读：我们的苹果团队ID是T35TM9SW45）
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I know that HN isn't a customer support forum and it might not be right to post this here, but we are absolutely desperate and hoping someone in this community can point us in the right direction.<p>We are a small software company in Africa. For over two years, we've built and maintained an app. It has become a vital economic engine for our local community, employing a whole fleet of delivery agents and serving as a lifeline for local stores and restaurants.<p>Recently, we discovered that a single employee used a shared company machine to engage in unauthorized activities that violated Apple's Developer Terms of Service.<p>We took immediate action: we fired the employee on the spot and completely overhauled our security. We revoked all individual access and implemented mandatory, peer-reviewed, supervised sessions for any Apple Developer portal access.<p>The problem is the collateral damage. Apple terminated our entire organization's account. We submitted an appeal through App Store Connect, but we feel completely stuck behind automated walls. We have also emailed Apple executives, but are waiting in the dark.<p>Because of this one employee's actions, our app is facing total removal, and families in our community are quite literally losing their daily income. We aren't asking for special treatment, just a chance for a real human at App Review to look at the security steps we've taken and consider a second chance.<p>If anyone here has been through this, has advice, or knows how to get a human at Apple to actually read our appeal, our entire community would be forever grateful. Thank you so much for your time.<p>(For reference if any Apple folks are reading: our Apple Team ID is T35TM9SW45)