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我在一家农业科技公司工作。周一，我们组织里的每个人都收到了邮件，通知他们的Claude账户已被暂停（大约70个用户）。起初——因为邮件是发给我的，并附有一个Google表单的链接，如果我想要个人申诉——我以为这可能是个别禁令（至少在我确认这不是钓鱼邮件后）。我无法理解原因，但开始回想最近的活动，试图找出可能的触发因素。然而，在Slack上，很快就显而易见这实际上是一个全组织范围的禁令。我们没有收到任何警告，包括我们的账户管理员。我们提交了Google表单，但那只是一个黑洞。到现在为止，已经过去一天半，我们仍在等待回复。但这有很多原因让人觉得不可思议：1. 因个别员工的行为而禁止整个组织的做法在商业环境中是灾难的根源。心怀不满的员工、无能的实习生——任何人都有可能恶意或意外地撤销整个公司的Claude访问权限。2. 我们不仅有Claude团队计划，还有一个单独付费的API账户，且同样由相同的管理员管理。API账户仍然允许我们使用API密钥，并在昨天（团队账户暂停后）给我们发送了续费账单。但我们的管理员实际上无法查看使用情况或账单，因为我们的电子邮件地址已被禁用。3. 没有警告的禁令让每一个举动都变得危险。是因为我们讨论了肥料吗？GPS卫星？其他与农业相关的事情？我们无法得知，也无法避免。我们通过多种渠道联系了Anthropic，但只收到了沉默的回应。关于类似问题的推特讨论（https://x.com/patomolina/status/2045281665363386504），我们也尝试私信了参与讨论的Anthropic员工，但同样没有回复。我相信如果我们耐心等待，最终会找到某种解决方案，但你不得不问自己，这是否是一个可以信任的、适合你作为企业日常工作的平台。

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I work at at an agricultural technology company. On Monday, everyone in our org woke up to emails saying that their Claude accounts had been suspended (~70 users).At first -- since the email was to me, with a link to a Google Form if I personally wanted to appeal -- I thought it must be an individualized ban (at least after deciding it wasn’t a phishing attempt). I couldn’t figure out why, but it set me searching my mind for possible triggers in my recent activity.On Slack, though, it quickly became apparent this was actually an organization-wide ban. And none of us had been warned, including our account admins. We submitted the Google Form, but that was just a black hole. We’re waiting to hear back still a day and a half later.But this is insane for a number of reasons:1. Banning an organization for the behavior of an individual is a recipe for disaster in a business context. Disgruntled employees, incompetent interns -- anyone could maliciously or accidentally revoke Claude access for the whole business.2. We didn’t just have a Claude Team plan, we also had an API account, which is paid for separately but had the same admins. The API account continues to allow us to use our API keys and sent us a renewal bill yesterday (after the Team account suspension). But none of our admins can actually view usage or billing, because our email addresses were banned.3. Banning without warning makes every move dangerous. Was it because we had conversations about fertilizer? GPS satellites? other agriculture-related things? We can’t know and can’t avoid it.We’ve reached out to Anthropic via a number of channels but have received only radio silence. There was a twitter thread about a similar issue (https://x.com/patomolina/status/2045281665363386504), and we tried DM’ing the Anthropic employee who chimed in there. Also no response. I’m sure if we wait long enough we’ll come to some form of resolution here, but you have to ask yourself if this is a platform you can entrust your daily workflows to as a business.

Anthropic 禁止未提前警告的组织。