问HN：有什么建议给一个被锁定在Google Workspace外的非营利学校？
我女儿就读的以雷焦艾米利亚为灵感的学校的财务管理员今天早上给我打电话，试图与“IT人员”讨论他们遇到的问题。
在昨晚和今天早晨（美国东部时间）之间，他们的免费非营利Google Workspace账户中的所有账户，包括为管理而创建的“admin@...”账户，开始出现“此账户最近已被删除，可能可以恢复。点击下一步尝试恢复此账户。”的提示。该流程中的“下一步”页面显示“请联系您的域管理员以获取帮助。了解更多”。“了解更多”链接将他们引导到一个支持链接，介绍如何找到您的管理员，以及一个重置Workspace管理员密码的页面链接，这个页面也遵循相同的流程。
我个人不使用Google产品，因此完全不知道该推荐他们去哪里。我在进行的简单搜索中找不到与Google的人工客服联系的任何方式。我不断被引导回到恢复流程，最终又回到了我上面描述的流程中。
他们相当慌张，因为他们没有备份或离线副本，十多年来存储在Google Workspace中的数据完全依赖于这个平台。他们也因为无法访问电子邮件而感到不知所措。
我为他们感到非常难过。我能做的最好的事情就是写下这篇触动人心的帖子，希望有一位善良的Google员工或与Google相关的人能给我一些建议。
如果这个问题不能迅速解决，我还没有提到将域的MX记录迁移到其他服务以恢复电子邮件访问的问题。这可能是下一步的措施。
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The financial admin for the Reggio Emilia-inspired school my daughter attended called me this morning in a last-ditch effort to talk to an "IT person" about a problem they're having.<p>Sometime between last night and this morning (US Eastern time) all the accounts in their free non-profit Google Workspace tenant, including the "admin@..." account they made for administration began entering a "This account was recently deleted and may be recoverable. Click Next to attempt to restore this account." workflow. The "Next" page in that workflow says "Contact your domain admin for help. Learn more". The "Learn More" link takes them to a support link talking about finding out who your Administrator is and a link to a page to reset the Workspace administrator password, which just follows this same flow.<p>I don't use Google products personally. I have absolutely no idea where to recommend they go. I'm not finding any way to contact a human at Google in the cursory searches I've done. I keep getting funneled back to recovery workflow that ends up right back in the flow I described above.<p>They're reasonably freaked-out because they have no backup / offline copies of their decade-plus use of the data they've stored in the Google Workspace product. They're also reeling from the lack of access to their email.<p>I feel terrible for them. The best I think I can do is write this tug-at-heartstrings post and hope a kind hearted Googler / Google-adjacent person might give me some pointers.<p>I haven't broached the subject of moving the MX for the domain to a different service to restore email access. That's probably the next step if this can't be resolved quickly.