请问HN：如何联系Paddle（MoR）
这并不是一个典型的“问HN”，但由于我的LinkedIn网络无法帮助我解决问题，我想试试在HN上寻求帮助！
Paddle，这个记录商家交易的平台，以前有非常出色的支持（在他们的仪表板上有小工具），后来通过电子邮件提供支持。现在，他们增加了一层AI自动化，任何支持邮件都会收到自动的AI回复，而你必须回复该邮件才能升级到人工支持，但不幸的是，这个流程已经出现了问题。我根本无法联系到人工支持（他们一定很惊讶和高兴，因为他们的支持积压已经变得如此短暂！某个产品经理可能正在庆祝他们的系统变得完全自我解释）。
在我们的案例中，他们错误地处理了我们的付款，如果我能联系到一个人工支持，我会非常高兴。
你知道在Paddle工作的人吗？我可以向他们升级问题，或者有没有其他的电子邮件地址可以使用，而不是 [email protected]？
谢谢！
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This isn't really a typical Ask HN, but since my LinkedIn network doesn't get me there, I thought I'd give HN a shot!<p>Paddle, the merchant of record, used to have quite excellent support (widget in their dashboard) which then workable support by e-mail. Now they have added in a layer of AI automation whereby any support e-mail receives an automated AI reply to which you have to reply to escalate to a human, but unfortunately that loop is broken. I never get a human into the loop at all (they must be so surprised and happy that their support backlogs have gotten so short! Some PM is probably celebrating having made their system completely self-explanatory)<p>In our case they have misrouted our payouts, and I'd be very happy if I could manage to get hold of a human.<p>Do you know anyone working at Paddle I could escalate to, or an email different from [email protected] that one can use?<p>Thank you!