HackerNews中文版

我经营一家英国有限公司，专注于电子商务和个性化产品。我们在三月份开始运营，经过两个月的快速发展，收入达到了约15万英镑每月。但随后……“在对您的Stripe账户进行例行审查后，我们发现该账户存在高风险争议。”支付功能立即被关闭，款项被冻结120天，余额将在11月释放。我的争议率为0.18%，涉及大约3900笔支付，而他们自己的阈值是0.75%。在Trustpilot上，我们的评分为4.7星，来自130多条评价。在关闭账户的邮件发出前的几个小时，一位Stripe的销售人员给我发了一份重新定价的表格，因为我们的交易量在增长，他们希望讨论定制费率。我今晚提出了申诉，并提供了与每个订单相匹配的履行记录和追踪配送信息，以及银行对账单。仪表板显示审查将持续到7月27日，但大约90分钟后就被拒绝了。账户现在已被永久关闭。有没有人遇到过这种情况？

查看原文

I run a UK ltd, ecommerce, personalised products. Started in March, scaled to ~£150K/m in 2 months.But then... "After conducting a routine review of your Stripe account... we've found that it presents a high level of risk for disputes." Payments switched off immediately. Payouts held for 120 days, balance released in November.My dispute rate is 0.18% across about 3,900 payments. Their own threshold is 0.75%. We're on 4.7 stars on Trustpilot from 130+ reviews.After a few hours before the shutdown email, a Stripe salesperson emailed me a repricing form because our volume was growing and they wanted to discuss custom rates.I appealed tonight and sent fulfilment records matching every order to a tracked delivery, plus bank statements. The dashboard said the review would take until 27 July. It got denied about 90 minutes later. Account is now closed permanently.Has anyone dealt with this?

Stripe以0.18%的争议率关闭了我的账户。