告诉HN：我们的付费Claude AI订阅超过一周无法使用，并且没有得到支持。
亲爱的各位，
我们的团队已经使用Claude AI团队计划超过一年了：
- 我们是一家普通公司，进行正常的业务，没有任何关键问题。
- 我们的账单都已支付，并且可以看到已支付的状态。
- 尽管如此，我们的服务已经无法使用超过一周。
问题：
- 除了通过“Fin AI聊天机器人”联系[email protected]，还有其他方式可以联系他们吗？
- 有没有其他人遇到过同样的情况？如果有，是什么帮助解决了这个问题？
这真的让人感到沮丧 :-(
（尤其是因为有些人已经围绕Claude构建了他们的内部工作流程，现在他们有些陷入困境。）
查看原文
Dear all,<p>our team is using a Claude AI Team plan for more than 1 year already:<p>- we are a normal company, doing normal business, nothing critical<p>- all our bills are paid and we can see them as paid<p>- nontheless, the service is not available for more than one week to us<p>Question:<p>- any other idea to reach out to them than their "Fin AI Chatbot" at [email protected]?<p>- did anybody else had the same experience? If yes, what helped to solve it?<p>Its really frustrating :-(<p>(especially since some people built their interal workflow around Claude, now they are somehow stuck)