告诉HN：System76的关键固件问题已未解决超过3年
我是System76 Lemur Pro（lemp13）的用户，自2022年12月24日起使用。<p>在寻找新的Linux笔记本电脑时，我来到Hacker News寻找信息。Framework笔记本电脑是最受推荐的，但他们不向我的国家发货，第二个推荐的是System76，主要是因为他们以黑客为中心的愿景，我希望支持这一点。<p>我购买了我能负担得起的最佳配置，56GB内存。<p>在2025年8月，我开始遇到风扇问题，寻找帮助时发现了这个问题：https://github.com/system76/ec/issues/369。发生了几次过热事件。<p>在1月26日，我开始遇到崩溃，每当插拔Thunderbolt、HDMI，甚至USB闪存驱动器时，电脑就会崩溃。到5月时，电脑变得无法使用，于是我联系了支持团队。<p>支持服务很好，问题是内存坏了。这种情况我以前从未遇到过，所以没有识别出症状。现在我明白，最可能的原因是由于过热。<p>我购买了新的内存，更新了固件和操作系统到他们的Cosmic OS（我很喜欢），但风扇问题依然存在。<p>我再次查看了同一个问题，寻找更新，但没有找到。决定在Cosmic商店中寻找风扇管理器，找到了一个，安装后发现设置说明解决了风扇问题。<p>我不是专家，我确信这不是一个最终解决方案，但它有效！所以我回到那个问题，发布了这个评论，希望能对其他遇到困扰的人有所帮助：https://github.com/system76/ec/issues/369#issuecomment-5146109013<p>是的，我做了一些讽刺的评论，但这源于对三年来没有看到这个问题解决的沮丧！他们明知道过热对系统组件的影响。而每次移动时都关掉电脑并不是解决办法。<p>问题有时是用户找到解决方案的地方，这就是我发布那个解决方法的原因。然而，不到30分钟（多或少），我的评论就被标记为离题，因此被隐藏在了讨论中。<p>这让我决定发布这个内容。他们正在积极隐藏对新用户有用的信息（来自实际经验），这些用户将会遇到这个问题，而不是专注于解决它。这是不可接受的。<p>我将此作为对任何正在考虑购买决策的人的警告。
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I am system76 lemur pro (lemp13) owner since dec24.<p>At the time when looking for a new linux laptop I came to hacker news looking for information. The framework laptop was the most recommended one, but they don't ship to my country, and
second to it was system76, mainly because of their hacker-centric vision, which I wanted to support.<p>Bought the best my money +shipping+taxes could afford. 56 GB ram.<p>On August 2025 started having problems with the fan, looking for help found this issue: https://github.com/system76/ec/issues/369. Several overheating episodes occurred.<p>On January 26 started having crashes, whenever plugin-unpliggin thunderbolt, hdmi, even usb sticks. On May the computer became unusable so I contacted support.<p>Support was good, the problem was the ram died. Never happened to me before so I didn't recognize the symptoms. And now I understand the most likely cause was due to overheating.<p>Bought a new ram, updated firmware, operating system to their cosmic OS (which I like), but the fan issues persisted.<p>Went back to the same issue looking for an update, nothing. Decided to look for a fan manager in the cosmic store, found one, installed, and realized the setup instructions resolved the fan issue.<p>I'm no expert and I am sure it is not a definitive solution but it works! So I went back to the issue and posted this comment if it was any help to others in distress: https://github.com/system76/ec/issues/369#issuecomment-5146109013<p>Yes, I did a snarky remark, but it comes from the frustration of not seeing this solved in over 3 years! When they know the consequences of overheating on system components. And turning the computer off every time I move is no solution.<p>Issues are sometimes where users find solutions to their problems, that's why I posted that workaround. However, in less than 30 minutes (more or less), my comment was flagged as off-topic and thus hidden from the thread.<p>This is what led me to post this. They are actively hiding useful information (from actual experience) to new users that will have the problem. Instead of focusing on solving it. Unacceptable.<p>I leave this as a warning to anyone who is looking to make a purchase decision.