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我们的三个生产应用在AWS上已经停机13天了。我们本打算上线并开始用户注册。我们正在解决一个信用额度问题，对方承认这是他们的错误并同意修复。但随后他们表示我们收到的条款以及我们根据这些条款规划的运营支出并不有效，因此他们根本不会释放信用额度。这很重要，因为这是总信用额度的第二部分，并且在第一部分到期之前已经同意释放。因此，当这部分没有释放时，就造成了原本为了避免第一部分到期而设定的问题，我们的账户因此逾期，而我们已经发送了多次警报以防止这种情况发生。于是我们创建了一个支持工单，以确保我们的正常运行，同时请求对我们的信用条款进行适当审查。我们被告知我们的账户“状态良好”。但第二天，我们失去了访问权限。我们在AWS的Reddit论坛上寻求帮助，六天后才发现账户被暂停。现在我们从支持团队那里得到了相互矛盾的信息，他们要求我们先选择退出我们的信用条款，然后才会对我们最初创建的信用额度进行审查。我们真的希望不必在这里发帖，但我们一直在打转，现在已经过去13天了。有没有人知道如何让我们联系到AWS的相关人员，例如合同部门？谢谢。

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We’re on day 13 of all 3 of our production applications on AWS down. We were going to market and onboarding users.We were resolving a credits issue that they acknowledged was an error on their end and agreed to fix. But then they said the terms we received and planned our opex on was not actually valid so they wouldn’t release the credits at all.This matters because it’s second part of a total credits, and was agreed to be released before the first part expired. So when it wasn’t, it created the problem it was structured to avoid with the first credits expiring, then our account going past due which we sent many alerts to prevent.So we created a support ticket to ensure our uptime while asking for a proper review of our credits terms and was informed that our account was “in good standing”. But the next day, we lost access. We only found out that it was suspended 6 days later after looking for help on the AWS subreddit.We’ve now been getting conflicting information from support asking us to first opt-out of our credits terms before they conduct any review of the credits we created the case for in the first place.Would’ve really preferred if we didn’t have to post here but we’re going around in circles and it's now 13days.Does anyone know how to get us to the right humans at AWS e.g. contracts? Thanks

第13天。三个在AWS上的生产应用程序宕机。